Limited Warranty
ful® gear is warranted to be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty does not cover accidental damage, damage resulting from unreasonable use, normal wear and tear, improper handling, damage caused by a common carrier, loss of use or other consequential damages.
If a defect is found in materials or workmanship, upon presentation of proof-of-purchase, we will, at our discretion, replace your product. Should you need to return your ful® gear, please contact customer service at cservice@ful.com or call 1-866-454-6776 to obtain a return authorization. All returns are to be postage or freight prepaid.
Returns
If you are returning unused merchandise, it must be returned in the condition you received it - with hangtags attached and inside the original packaging - within 30 days of your receipt of the order. Should you need to return your ful® gear, please contact customer service at cservice@ful.com or call 1-866-454-6776 to obtain a return authorization. Please allow 7-10 days for us to process your return once we receive the item. All returns should be sent to us postage or freight prepaid. Your form of payment will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after ful® has received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your statement. If you purchased your product from a retail store or a website other than ful.com, please go directly to the original place of purchase.
If You Received the Wrong Product
Upon receipt of shipment, please confirm your order. If the order was incorrectly fulfilled, please forward your order number and item that was shipped in error or was missing from your order to cservice@ful.com. We shall correct the order as soon as possible.
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