Warranty and Returns
Items sold by ful.com are warranted to be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty does not cover accidental damage, damage resulting from unreasonable use, normal wear and tear, improper handling, damage caused by a common carrier, loss of use or other consequential damages. If a defect is found in materials or workmanship, upon presentation of proof-of-purchase, we will, at our discretion, replace your product. Should you need to return your item, please contact Customer Service or call 1-901-842-5360 to obtain a return authorization. All returns are to be postage or freight prepaid.
If you are returning unused merchandise, it must be returned in the condition you received it - with hangtags attached and inside the original packaging - within 30 days of your receipt of the order. Should you need to return your merchandise, please contact Customer Service or call 1-901-842-5360 to obtain a return authorization. Please allow 7-10 days for us to process your return once we receive the item. All returns should be sent to us postage or freight prepaid. Your form of payment will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after we have received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your statement. If you purchased your product from a retail store or a website other than ful.com, please go directly to the original place of purchase.
If You Received the Wrong Product
Upon receipt of shipment from ful.com, please confirm your order. If the order was incorrectly fulfilled by ful.com, please forward your order number and item that was shipped in error, or was missing from your order, to Customer Service. We shall correct the order as soon as possible.PowerBags
PowerBags was a separate brand who licensed the look of FUL bags. Because PowerBags is not a product of FUL, we are unable to assist with warranty issues and cannot offer technical support. Unfortunately, the brand PowerBag is no longer available. The parent company, RFA Brands
, is now operating under the brand, mycharge
. If you need assistance with your PowerBag, we encourage you to contact RFA Brands
at their website www.rfabrands.com